Ivy – Black Matt & Nat

Prompt Delivery and Professional Packaging

Due to our long-term partnership with UPS, FedEx, DHL and many other leading global carriers, we can provide an array of shipping options. Our warehouse staff are highly trained and will package your items in accordance with our exact and precise specifications. Your products will be subjected to an extensive inspection and be properly packaged prior to being delivered. We ship to hundreds of thousands of customers each day across different countries. This shows how we're dedicated to being the largest online retailer in the world. The warehouses are located in Europe as much as they are in the USA.

Orders that contain more than 1 item are assigned processing times in accordance with the item.

Prior to shipment the items, our staff will carry out a thorough inspection on the products you have ordered. The majority of orders will be shipped within 48 hours. The estimated delivery time is between 3 and 7 days.

Returns

Due to the multiple parties involved such as the factory and the warehouse, we're unable to effectively manage inventory. Therefore, the actual inventory could fluctuate at any moment. It is possible that the stocks could be depleted after your order has been processed.

Our policy lasts for thirty days. We cannot replace or refund your purchase if it has been 30 days since you purchased it.

In order to be eligible for a refund, your item must be in good condition and in the same condition as you received it. It must also be returned in the original packaging.